24 hours service

Any request from our customers will be replied to witin 24 hours to improve work efficiency on both sides.

On-line warranty claim system

Easy for you to submit your claim requests, all your requests will be dealt with by our specialized staff. Your timely satisfaction is ensured
We will post claim parts by air as soon as your claim request passes our auditing stage.
Regular parts will be posted within two days and 5 days for special type parts.
We use DHL to post parts weighing under 2kgs; those above 2kg will be shipped out by sea.

On-claim technique help

Finding solutions easily for regular problems through On-line technique Help System to improve your working efficiency. Submit your queries on line to have them answered within 24 hours.

On–line Product tracking

T series trucks will have their online ID soon on E-P’s web; you will easily find their specification, pictures, inspection record, time for shipment and arriving, record for claim and parts changing. On line product ID tracking helps you to understand your products better and also reduces the cost and time for maintenance and repair.

On- line spare parts purchasing

Easy to find and finish order the parts you need